Shipping Policy

Last updated: July 24, 2026

Processing Time

Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). During launches or promotions, processing may take up to 3 business days.

Shipping Methods and Rates

Available shipping methods and their exact costs are shown at checkout based on your delivery address. Orders that reach the free-shipping threshold shown at checkout ship free.

Delivery Estimates

Delivery estimates are provided by the carrier and count from the day your order ships, not the day it is placed. Estimates are not guarantees — carrier delays can occur, especially during peak season.

Tracking

As soon as your order ships you will receive a shipping confirmation email with a tracking number. Tracking may take up to 24 hours to show movement.

Address Accuracy

Please double-check your shipping address at checkout. If you notice an error, contact us immediately at [REPLACE: support email] — we can correct the address only before the order ships. We are not responsible for parcels delivered to an incorrectly entered address.

International Orders

For deliveries outside the origin country, any customs duties, import taxes, or brokerage fees are the responsibility of the recipient and are not included in the order total.

Lost or Delayed Parcels

If your tracking has not updated for 7 days, or your parcel is marked delivered but has not arrived within 2 days, contact us at [REPLACE: support email] with your order number. We will open an investigation with the carrier and arrange a replacement or refund where appropriate.