Refund & Return Policy

Last updated: July 24, 2026

We want you to be happy with your purchase. If something is not right, here is how returns and refunds work.

Return Window

You may return most items within 30 days of delivery for a full refund. To be eligible, items must be unused, in their original condition, and in the original packaging.

How to Start a Return

1. Email [REPLACE: support email] with your order number (found in your confirmation email) and the reason for the return.
2. We will reply within 2 business days with return instructions and the return address.
3. Ship the item back to: [REPLACE: return address].

Unless the return is due to our error, return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service — we cannot issue refunds for return parcels lost in transit.

Refunds

Once we receive and inspect your return, we will confirm the outcome by email. Approved refunds are issued to your original payment method within 5–10 business days. Amounts paid with a gift card are refunded back to the gift card.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with a photo of the item and packaging. We will send a replacement or issue a full refund — including shipping — at no cost to you.

Exchanges

We do not offer direct exchanges. Please return the item for a refund and place a new order.

Non-Returnable Items

• Gift cards
• Items marked as final sale on the product page

Late or Missing Refunds

Refund timing depends on your bank or card issuer. If more than 10 business days have passed since we confirmed your refund, contact us at [REPLACE: support email] and we will investigate with the payment provider.